Refund policy

All products sold by Odette on Point EMZ are made to order and individually tailored to the customer’s measurements, requested colours, or other personal specifications.

To the extent permitted by applicable EU consumer law, the statutory right of withdrawal does not apply to goods made to the customer’s specifications or clearly personalised. This does not affect your statutory rights if a product is defective, damaged, or does not conform to the order.

If you receive a defective, damaged, or incorrect item, please contact us at info@odetteonpoint.com as soon as possible and provide your order number and photographs of the issue. We will review the matter and, where required by law, offer a repair, replacement, price reduction, or refund.

If a return is accepted, the customer is responsible for the return shipping costs unless the product is defective or the return is due to an error on our part. Products must be returned in their original condition and with reasonable care taken.

Approved refunds are issued to the original payment method after the returned product has been received and inspected, or after valid proof of return shipment has been provided.

Please contact us before sending any product back. Unauthorised returns may not be accepted.